Evidence climbed the ladder — 3 of 3 rungs reached
- 2026-05-20 stated-pain three owners described the Monday cover call unprompted
- 2026-06-04 stated-pain an owner said the hour is the job she hates most
- 2026-08-30 observed-behavior an owner covered a Monday visit from the school gate
- 2026-09-05 commitment one owner pre-paid a month before the card form existed
stated-pain is what someone said; observed-behavior is what you watched them do; commitment is what they gave up — money, time, a name.